interlink direct for all your online shipping needs
FAQ's
1. Who provides the collection and delivery service?

2. What do I need to send a parcel?

3. When should I register?

4. What service should I use?

5. When will my parcel be collected?

6. When will the parcel be delivered?

7. What is the maximum weight I can send?

8. What is the maximum dimension of a parcel?

9. What is the volumetric charge?

10. Will I be charged for the number of parcels I send?

11. What items can I send?

12. What else will I be charged for?

13. Do I need to contact my local depot once the booking has been made?

14. What do I do if I don't know the postcode?

15. Who do I contact should anything go wrong with the delivery?

16. How do I package the parcel?

17. What paperwork do I need to complete?

18. Am I covered for items lost or damaged during transit?

19. What happens if I need to make a claim for damage or loss?

20. What happens if there is no one in to accept the delivery?

21. Can my goods be left at an unattended address?

22. Will I receive a receipt of payment?

23. Tracking

24. Proof of delivery

25. How do I change my registration details?

26. My printer has broken while trying to print the shipping documentation. What should I do?

27. How do I add an address to my address book?

28. How can I update information already in my address book?

29. If I'm dropping off at a depot, how do I locate my nearest depot?

30. What confirmation will I receive?

31. Is my payment information secure?

32. How can I redeem my promotional voucher?

33. What are the benefits of registering?

34. What happens if I have two parcels going to different addresses?

35. Does Interlink Direct support all versions of Internet Explorer?

36. When will I receive my introductory voucher?

37. International zipcode formats

38. Enquiry Response Time

39. Contact Customer Services

 

 

1. Who provides the collection and delivery service?

Interlink Direct is part of Interlink Express which has over 100 franchised depots strategically located throughout the UK and within easy reach of all major cities.

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2. What do I need to send a parcel?

You will need a printer in order to produce your shipping documents, a valid email address for us to send a receipt of your shipment and a credit/debit card to arrange payment.

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3. When should I register?

It is advisable to register as soon as possible. Once you have registered with Interlink Direct it will make shipping a parcel even easier, as we will be able to pre-populate many of the fields in the process for you.  We will be able to store your shipping history for you, so you are able to reference it at a later date.

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4. What service should I use?

Interlink Direct offers a range of "next day" services to suit every need.  We also have a range of international options with competitive pricing depending on which country you are shipping to.

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5. When will my parcel be collected?

You will be notified of the collection time when you have added your parcel details.

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6. When will the parcel be delivered?

Interlink Direct?s service is a "next day" delivery service by 5.30pm as standard unless you have chosen one of our premium services, which will be delivered by the nominated time, e.g. before 10:00am. Postcode exceptions apply.

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7. What is the maximum weight I can send?

The maximum weight is 25 kilos per parcel.

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8. What is the maximum dimension of a parcel?

For domestic parcels the maximum dimensions are 100cms x 70cms x 60cms. For International parcels the maximum dimensions are 70cms x 60cms x 55cms.

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9. What is the volumetric charge?

Interlink Direct reserves the right to charge the volumetric weight of the consignment in the instance where the volumetric weight is greater than that of the actual weight of the parcel.

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10. Will I be charged for the number of parcels I send?

You will be charged for the total consignment weight and not for the number of parcels contained within the consignment. There is also a maximum limit of 10 parcels per consignment.

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11.What items can't I send?

There are some items that Interlink Direct cannot accept which are classed as prohibited items. View the list of prohibited items.

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12. What else will I be charged for?

The quotation you receive via the website will be the total charge for sending your goods, and VAT will be applied to the transaction. Please note that the weight and volume of any parcels may be checked by us and any excess with the declared weight/dimensions will result in further charges.

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13. Do I need to contact my local depot once the booking has been made?

You will not need to contact your local depot once the booking has been made, just leave everything to us.

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14. What do I do if I don't know the postcode?

You will need to know the full delivery address, postcode and contact details of the person you are sending the parcel to. Interlink Direct has built in postcode finders throughout the booking process to assist you with your booking.

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15. Who do I contact should anything change with the delivery?

If you have a query relating to the collection or delivery of your consignment, please contact customer services via the web enquiry tab at the top of the page and we will respond to your query within 24 hours (Mon-Fri).

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16. How do I package the parcel?

You must provide your own packaging for the item and it must be securely packed for transportation through a mechanized sortation system. Packaging must be sufficient to guard against outside impact and must also keep the contents inside securely in position. Insufficient or inadequate packaging will mean that your goods will not be covered by Interlink Direct's 'Goods in Transit' Liability, and our driver may refuse to collect. View our packaging tips. View our prohibited items.

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17. What paperwork do I need to complete?

You do not need to complete any other paperwork for UK shipments as everything is completed online. For some international consignments you will be required to submit appropriate paperwork dependant on the destination and contents.  This paperwork will need to be attached in a separate envelope, marked 'invoices' to the parcel.

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18. Am I covered for items lost or damaged during transit?

Interlink Direct accepts Goods in Transit Liability at £75 per parcel. Please refer to the Conditions of Carriage for further details.

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19. What happens if I need to make a claim for damage or loss?

To make a claim, you must notify our claims department in writing within 28 days from when the consignment was collected. Please refer to the Conditions of Carriage for further details.

Claims Department

Claims can be contacted by clicking on the enquiry tab at the top of this page.

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20. What happens if there is no one in to accept the delivery?

We will leave a calling card for the customer to let them know we have attempted a delivery and will await contact from the receiver as to what they want us to do with the parcel.

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21. Can my goods be left at an unattended address?

No, all goods must be signed for upon delivery.

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22. Will I receive a receipt of payment?

A confirmation email will be sent to you stating how much has been deducted from your credit/debit card. If you have any queries relating to the charge, please select the 'Enquiry' tab above, complete the form and submit it to us. Should we have to charge for excess weight, volume or return to sender we will deduct retrospectively and issue a receipt by email.

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23. Tracking

Your parcel can be tracked online. All you need to do is enter the consignment number given to you when you book and you will be able to find out where it is in the delivery process. Parcel tracking can be found by entering the parcel number in the search box in the top right hand corner of each page of this website.

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24. Proof of Delivery

Proof of delivery is available online within 30 minutes. Simply enter the consignment number in the parcel search box in the top right hand corner of each page of this website.

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25. How do I change my registration details?

To correct any of your registration details, including password or email address, simply login and select 'My Account' from the top right hand corner of the screen and 'Manage my address book' from the left navigation. You will then be able to edit your details.

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26. My printer has broken while trying to print the shipping documentation. What should I do?

You will receive an email from us to confirm your order. Within the email there is an option called 'Reprint the shipping documents for your parcel' which allows you to re-print your labels should you wish to.

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27. How do I add an address to my address book?

You can add an address to your address book either when you are completing the process to send a parcel, by clicking on the ?Add to address book? button on the delivery details screen, when logged in, go to the 'Address Book' link and create a new address.

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28. How can I update information already in my address book?

Once logged in, choose the 'Address Book' option and you will see your addresses listed.  Next to each address there are two options which allow you to edit or delete an address.

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29. If I?m dropping off at a depot, how do I locate my nearest depot?

During the process to send a parcel, if you choose to drop off at the depot you will be given a drop down menu to select your nearest depot.  It will provide you with a map, the address, the telephone number and also show you the depot opening times.

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30. What confirmation will I receive?

Before reaching the payment screen, you will be presented with a shipping confirmation which outlines all the details you will have entered up to that point. This lets you confirm that you are happy with the details as they stand. Once you have entered the payment details and printed your shipping documents you will then be presented with a shipping receipt and a confirmation email will be sent to you for your order.

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31. Is my payment information secure?

Yes, when entering your payment details you will be providing these directly to Barclays Bank plc and therefore they are not stored by Interlink Direct.

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32. How can I redeem my promotional voucher?

During the process to send a parcel, you will see an Invoice Details screen. In the second half of this screen, we will list the promotional vouchers you have received.  Simply enter the promotional voucher code and this will then be automatically deducted from your total.  Please note that you may only use one voucher per shipment.

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33. What are the benefits of registering?

The main benefits of registering with Interlink Direct are that the next time you ship, your information will already be filled in, therefore making the process of sending a parcel quicker and easier for you.  You will also be able to view a history of the orders you have made. Registration allows you to reprint your labels/shipping documents.  You will also be able to maintain your Address Book.

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34. What happens if I have two parcels going to different addresses?

You will need to complete the send a parcel process again for the second parcel.

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35. Does Interlink Direct support all versions of Internet Explorer?

Yes, however, if you use Internet Explorer 6, please be aware that in the registration routine only, you may find the page does not automatically refresh.

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36. When will I receive my introductory voucher?

All vouchers will be sent within 48 hours of us receiving your registration. The voucher will appear against the email address that has been registered.

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37. International zipcode formats

For all international shipments please type in the number/digits of the zipcode first, followed by the letters eg. Netherlands 6171AL. Please make sure no spaces are entered between the numbers and letters.

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38. Enquiry Response Time

All enquiries will be responded to within 24 hours of receival by a member of our customer care team.

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39. Contact Customer Services

For all general customer inquires, please contact our customer services team on 0121 336 4761. (Please note no bookings can be taken over the telephone.)

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