Service Updates




UK Service Bulletin

No new updates.


 

International Service Bulletin


Tuesday 21 November

International Notice 1126

Service Information - Introduction of VAT in United Arab Emirates (UAE) and Kingdom of Saudi Arabia (KSA)

Applies to those customers who use Air Express, Air Classic and DPD Direct.

Effective from 1st January 2018, United Arab Emirates (UAE) and Kingdom of Saudi Arabia (KSA) have announced the implementation of Value Added Tax (VAT) at the rate of 5%.

In accordance with the local laws and regulations, we will be required to charge VAT at the applicable rate on all imports of Goods into UAE and KSA and on services effective from 1st January 2018.

Furthermore, Import VAT will also apply on Customs duty, if applicable, based on the value of declared shipments.

UAE duty threshold - 1000 USD

KSA duty threshold - 1500 USD

It is therefore essential that the value and the type of goods are properly declared by customers for Customs clearance in order to avoid government imposed penalties or costs associated with mis-declaration of imported goods. 

For more information on VAT in UAE, you may visit the website of the Ministry of Finance on: https://www.mof.gov.ae/En/budget/Pages/VATQuestions.aspx#faq2 

or the Federal Tax Authority website on: https://tax.gov.ae/index.aspx

For more information on VAT in KSA, you may visit the website of GAZT on: https://www.gazt.gov.sa/dzit_logon/MenuItems.jsp?menu_id=vatfaq&portalapp=x&ume.logon.locale=en

There are further changes to Customs processes in Saudi Arabia expect that we will advise of in due course. 

 

Tuesday 21 November

International Notice 1127 - Saudi Arabia Flooding

Applies to those customers who use Air Express, Air Classic and International Mail.

Inclement weather conditions in Jeddah have caused severe flooding. Currently no parcels destined for Jeddah are impacted, but they may experience delays.

We will continue to monitor the situation and will provide further updates as appropriate.


Wednesday 22 November

International Notice 1129 - Changes to Russian Clearance Processes for B2C shipments

Applies to those customers who use Air Express, Air Classic and DPD Direct.

Effective from 7th December 2017, Russian Customs will require additional information as part of the clearance process for B2C shipments. DPD have an existing process in place to capture consignee passport information. 

The following pieces of information will also be required:

  • Consignee's VAT number
  • "Issued by" - name of the body, which has issued the passport in addition to the passport details. 
  • The URL for the product per item.

This information will be required in order to clear any product through Customs. 

Our suppliers are working on amending the processes currently in place to capture passport information to include the additional requirements. 

We will update as soon as we have further information on this process.

 

Wednesday 22 November

International Notice 1130 - Eurotunnel Maintenance (update)

Applies to those customers who use DPD Classic, DPD Direct and International Mail

Eurotunnel have announced that they are continuing essential maintenance to shuttle trains this week and therefore the service continues to run a reduced timetable. We have seen an increase in departure frequency since the beginning of the week. Business as usual is expected from Friday 24th November. 

Please be aware that parcels collected this week bound for Europe may incur a 24 hour delay, as may parcels coming inbound from Europe. 

We will monitor the situation closely to ensure delays are minimised, and will continue to update if there are any significant developments.

 

Thursday 23 November

International Notice 1131 - Canary Islands Classic Service

Applies to those customers who use DPD Classic Service or DPD Direct

Please note that the Canary Islands cannot be serviced by DPD Classic or DPD Direct.

Customers who wish to send to the Canary Islands need to do so using the Air Express or Air Classic services only, ensuring they select the Canary Islands country code (IC) and not Spain (ES) as the destination country.

Please note a commercial invoice is mandatory for Canary Islands.

 

Thursday 23 November

International Notice 1132 - Customs Processing Delays: Kuwait

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail

Due to an increase in imports into Kuwait, Customs are currently experiencing increased processing times resulting in delays in final clearance and delivery.

We will continue to monitor the situation closely and will provide further updates as appropriate.


Friday 24 November

International Notice 1133 - Adverse weather in the Channel Islands

Applies to those customers who use Two Day and Next Day

Following this week's adverse weather and sea conditions, ferry operations are returning to normal, however there is a back log of volume to be shipped from the mainland to the Islands. 

Also, due to a technical fault with the aircraft, all next day volumes collected 23/11 will incur a 24 hour delay.

Our Channel Island Depots are making every effort to achieve as many deliveries as they can, and minimise any further delay.

International Bank Holidays Schedule

Please find in the PDFs below, a list of DPD Classic and DPD Express destinations and their Bank Holiday dates for July - September 2017. Please note that an asterix (*) denotes a regional Bank Holiday.

DPD Classic Bank Holiday guide

DPD Express Bank Holiday guide