Service Updates

 

 

UK Service Bulletin


International Service Bulletin

Eurotunnel Delays

Following our earlier update we can confirm that there have been a number of trailers bound for Europe caught up in the M25 incident that have been delayed. These parcels were collected yesterday for delivery throughout Europe on Monday, however, they will now incur a 24hour delay.

The countries impacted are: Germany, Italy, Denmark, Sweden, Slovakia

We will update you again on Monday.

Storm Diego in USA

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised that due to blizzard conditions in the USA, potential delivery delays are to be
expected in the states below:

  • North Carolina
  • Virginia

We are closely monitoring the situation and will update as and when we have further details.

Eurotunnel Delays

Applies to those customers who use DPD Classic.

Due to the Eurotunnel delays experienced today, there are a number of trailers to Europe that are at risk of missing connection.

We are monitoring the situation closely and have implemented contingencies to ensure that delays are minimised.

A further update will be provided tomorrow morning.

Bahrain New Value Added Tax Charges

Applies to those customers who use Air Express, Air Classic and DPD Direct.

Effective from 1st January 2019, Bahrain have announced the implementation of Value Added Tax (VAT) at
the rate of 5%.

In accordance with the local laws and regulations, we will be required to charge VAT at the applicable rate
on all imports of Goods into Bahrain from 1st January 2019.

Import VAT at the rate of 5% will be payable on imports of goods based on the value of shipments cleared at Customs, subject to specific exemptions under applicable law.

Furthermore, Import VAT will also apply on Customs duty, if applicable, based on the value of declared shipments.

Bahrain duty threshold - 250 USD.

It is therefore essential that the value and the type of goods are properly declared by customers for Customs clearance in order to avoid government imposed penalties or costs associated with
mis-declaration of imported goods.

We are currently in the process of confirming how the charges for this will be collected and any processes
that will be put in place as a result.

We will update as soon as further information is available.

USA National Day of Mourning

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised that the US is observing a national day of mourning today (5th December 2018) in the honor of the 41st president, George H.W. Bush who passed away at the age of 94.

Please note that deliveries may be impacted as a result.

DPD Classic Network Update - 6th December

Applies to those customers who use DPD Classic.

Further to International Notice 1274 regarding Eurotunnel delays, a number of parcels (collected 3rd and 4th December) have missed connections in Europe, leading to a 24 hour delay.

The Eurotunnel is currently operating with minimal delays. However, due to the delays encountered yesterday, some outbound departures may be delayed, impacting parcels collected 5th December.

We will continue to monitor and update as necessary.

DPD Classic Network Update - 5th December

Applies to those customers who use DPD Classic.

DPD Classic Delays - Further to yesterday's notice, a number of parcels (collected 30th November and 3rd December) have missed connections throughout Europe, leading to a 24 hour delay.

Eurotunnel Status - There are currently inbound and outbound delays at the Eurotunnel due to high demand which may
impact parcels collected on 4th December.

We will continue to monitor this situation and will update accordingly.

Customs Processing Delays in Kuwait

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised, due to an increase of imports into Kuwait, Customs are currently experiencing processing delays as a result.

We will continue to monitor the situation closely and will provide further updates as appropriate.

Russia Customs Import Limit Change

Applies to those customers who use Air Express, Air Classic and DPD Direct.

Russian customs will decrease the import limit on B2C shipments, this will be in effect from the 1st of January 2019.

The import limit currently stands as 1,000 EUR per calendar month per individual consignee.

From the 1st January 2019, the import limit will be 500 EUR per calendar month.

Saudi Arabia - Customs Processing Delays

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be aware that the local customs systems in Saudi Arabia are currently experiencing intermittent problems causing clearance delays.

We are continuing to monitor the situation and will update as soon as we have further information.

Ferry Delay in Ireland

Applies to those customers who use Ireland Two Day service

In addition to International Notice 1259, ferry sailings continue to be disrupted due to extreme weather conditions in the Irish Sea.

A large number of parcels collected on Wednesday 28th November will incur a 24-hour delay.


A contingency delivery operation is in place for this weekend to achieve as many deliveries as possible.

Severe Weather in Australia

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail

Please be advised that due to torrential rain and flash floods in Sydney Australia, potential delivery delays are to be expected as a result.

We will continue to monitor the situation closely and will send further updates if there are any developments.

Storm Bruce in USA

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail

Please be advised that due to blizzard conditions in the USA, potential delivery days are to be expected in the states below:

Maine, New Hampshire, New York (Upstate), Pennsylvania, Vermont.

We are closely monitoring the situation and will update as and when we have further details.

Blockades in Belgium

Applies to those customers who use DPD Classic

Collection and delivery operations are currently being delayed in Belgium due to blockades in Courcelles area.

We are closely monitoring the situation and will update as and when we have further details.

Iran Service Suspended

Applies to those customers who use Air Express and Air Classic

Please be advised the service to Iran has been suspended with immediate effect as a consequence of USA re-imposing nuclear sanctions.

We will keep you informed of any further developments.

Continued Protests in France - 6th December

Applies to those customers who use DPD Classic.

There are still a number of road blockades caused by protesters affecting collection and delivery across France.

The worst affected areas are: Albi, Alfortville, Avignon, Besancon, Bordeaux, Brest , Brive la Gaillarde, Caen, Chambery, Dijon, Frejus, Jonage, Lyon, Marseille, Montpellier, Nancy, Nantes, Narbonne, Nice, Saint Laurent du Var, Saintes, Sophia Antipolis, Toulouse, Valence.

Vehicles transiting through France to Spain and Portugal are also subject to delays.

We will continue to monitor the situation and provide updates as and when required.

Countinued Protests in France - 4th December

Applies to those customers who use DPD Classic

There are still a number of road blockades caused by protesters affecting collection and delivery across France.

Worst affected areas are: Aix Rousset, Angouleme, Avignon, Brest, Chambery, Corbas, Decines, Frejus, Jonage, Lyon North, Marseille, Nantes, Nice Centre, Nimes, Orleans, Saint Brieuc, Saint Etienne, Saint Laurent du Var, Sophia Antipolis et Toulon.

Vehicles transiting through France to Spain and Portugal as also subject to delays.

We will continue to monitor the situation and provide updates as and when required.

Continued Protests in France - 3rd December

Applies to those customers who use DPD Classic

There are still road blockades caused by protesters affecting deliveries across France.

We are working hard to ensure that delays are minimised.

We will continue to monitor the situation closely and provide updates as and when required

Blockades in France - 20 November

Applies to those customers who use DPD Classic

Further to yesterday's international Notice (Unofficial Strike in France)

There are still several road blockades around the country, one of which is at Calais, which is our access point to mainland Europe. As a result UK line hauls bound to Europe may be subject to a delay.

The blockades are also causing issues for collection and delivery operations around France.

The worst affected areas are Calais, Aix-en-Provence, Albi, Bordeaux, Brive, Corbas, Lille, Lyon Nord, Macon, Metz, Mulhouse, Nancy, Narbonne, Nimes, Perpignan, Rouen, Strasbourg, Toulon, Toulouse et Valence.

We are closely monitoring the situation and will update as and when we have further details.

Unofficial strike in France - 19 November

Applies to those customers who use DPD Classic

On Saturday 17th November there will be disruption to the road network in France caused by unofficial protests and road blockades.

With the current information available we expect the impact on DPD UK to be limited, however there is a chance some DPD Classic volume could be delayed.

We will provide updates on the situation as and when required.

Flight Offload - Singapore, Hong Kong and Taipei

Applies to those customers who use Air Express and Air Classic

Please be advised that our cargo has been offloaded due to excess passenger baggage, a total of 240 parcels destined to Singapore, Hong Kong and Taipei have incurred a 24-hour delay.

These parcels will be exported today (20/11/2018) and may still be delivered within the expected transit times. Full details of affected parcels will be shared with the relevant account managers shortly.

We are working hard to ensure that delays are minimised and there are sufficient contingencies in place.

Taiwan Customs Requirements

Applies to those customers who use Air Express, Air Classic and DPD Direct.

Please note that all goods exported to Taiwan require a 10 digit telephone number, full consignee or company name, otherwise goods may be delayed in Taiwan Customs

See below, an example of how the correct 10 digit telephone number format should be:

  • Telephone number: +886 (country code) +2 (city are code) +26271808 (consignee phone number)
  • Mobile number: +886 (country code) +926000000 (consignee phone number)
International Bank Holidays Schedule

Please find in the PDFs below, a list of DPD Classic and DPD Express destinations and their Bank Holiday dates for July - September 2018. Please note that an asterix (*) denotes a regional Bank Holiday.


Please find in the PDFs below, a list of DPD Air Classic, Air Express, DPD Classic and DPD Direct destinations and their last shipping dates for Christmas and New Year's delivery 2018. Please note that an asterix (*) denotes a regional Bank Holiday.