View all our recent award wins below.
DPD tops Money Saving Expert's customer satisfaction poll for fourth year running
The UK's favourite parcel delivery company DPD has been voted the best in the business for the fourth year running, in Money Saving Expert's customer satisfaction survey
Over 11,350 people took part in the poll on Martyn Lewis' site to find the best (and worst) parcel delivery firms. Conducted just after the Christmas and January Sales peak, the poll asked people to rate the performance of all the major UK delivery firms, based on their own experiences with each company over the past year.
DPD was the clear winner with 71% of voters rating their service as 'great'. In fact, the nearest competitor (Royal Mail) was some 22 percentage points behind on 49%. ?Great' scores for the other major carrier companies included 47% for both UPS and Collect Plus; Parcelforce and DHL at 41%, while Hermes/myHermes scored 30%. UK Mail scored 25% and Yodel 18%.
The full survey results can be found on the Money Saving Expert website.
Recognition for DPD's services in recent years has included a prestigious Queen's Award for Innovation, a 'Special Award' from consumer champion Which? for consistently high customer satisfaction scores, a top 25 ranking in The Sunday Times 'Best Big Companies to Work For 2016', the Customer Focus Award in the National Business Awards a record three times and an unprecedented 10 Motor Transport awards in the last three years.
In the last 12 months, DPD has launched the unique 'Your DPD' app which enables customers to set their own delivery preferences including the ability to request that drivers always avoid certain times of the day such as the school run and 'DPD Precise' which allows customers to select an exact one-hour delivery slot on the day of their choosing. Initially launched with online fashion retailer ASOS, 'DPD Precise' has since been rolled out to more retailers including New Look and Boohoo.
In addition, DPD extended its DPD Pickup parcel shop network to include Sainsbury's and Matalan. Customers can opt to divert a delivery to their nearest DPD Pickup parcel shop from a range of 'in-flight options' which also include 'deliver to a specific neighbour' and 'leave in a specified safe place'.
Dwain McDonald, DPD's CEO commented, "When over 11,000 people are voting, just after your busiest time of year, and you come top by a mile, you have to step back and say; 'we're clearly doing something right'! But being DPD, we won't be resting on these or any other laurels for long. Parcel delivery is a tough, tough industry and we will have to be at the top of our game again in 2017.
"We're number one because we continually invest and innovate. We work with the best businesses and retailers in the UK, and our aim is to keep coming up with new ideas and services that keep us one step ahead of everyone else. Delivering a great service comes down to a lot of different things - our people, our technology, our infrastructure - and we have to get these things right over and over again.
"Winning the Money Saving Expert poll by such a big margin is a fantastic endorsement of our service and our people. Everyone in the organisation has contributed enormously over the last year, but once again, I'd like to dedicate this achievement to our drivers who hit their one-hour delivery slots day after day after day. It's that level of consistency throughout the company that customers really appreciate."
DPD records a hat-trick of wins at 2016 Motor Transport awards
The UK's favourite parcel delivery company DPD, won three awards at the 2016 Motor Transport Awards in London - just 12 months after making history as the first company to win all five categories entered in the 2015 awards.
DPD retained the Business Excellence Award and the Customer Care Award and won the Training Award for the first time at the annual Motor Transport Awards, before more than 1,600 guests at London's Grosvenor House on Park Lane.
Television and radio presenter, film critic, and actor Jonathan Ross presented the awards - known as the transport industry 'Oscars'. The evening celebrate the achievements of the industry and recognises innovation, outstanding service, efficiency and quality. They are judged by an independent panel of experts drawn from the industry.
The judges said "DPD is a class act," and "continued to be one of the leading figures in terms of innovation", adding that the company "stayed ahead of its competitors in terms of future-proofing its business and constantly reacting to the changing home delivery market."
DPD's CEO Dwain McDonald commented: "Incredible! Last year's five-out-of-five performance was unprecedented, so to win another three Motor Transport Awards is way beyond my expectations. This team just keeps on improving. Every time we lay down a new challenge, our people step up and move the business forward again.
"We're known for our technology and innovation, and we have won plenty of awards for those aspects of our work in the past - but at heart, we are a people-business. So, to win the Customer Care Award and the Training Award is a huge endorsement of what we do and means a lot to me, personally. We work in one of the toughest sectors in the world - but by investing in our people and our technology our customers can see that we are streets ahead of the competition and these awards back that up too."
The hat-trick success follows an incredible 18 months in which DPD has been honoured with a Queen's Award for Innovation, the Which? Special Award, two Metapack awards, ranked 22nd in The Sunday Times 'Best Big Companies to Work For 2016' and topped both the Which? and MoneySavingExpert customer satisfaction polls for the third year running.
DPD receives special Which? award for being the best delivery company in the UK!
DPD was singled out for a very special award by Which?, the largest independent consumer champion in Europe, for providing the best in customer care and driving change in its sector after it won a "huge" customer satisfaction score.
News of the award is covered in the Guardian, Daily Mail and other UK national newspapers and highlights just how special this award is for a delivery company.
Dwain McDonald, CEO, was delighted to receive the award from Which? Group Chief Executive Peter Vicary-Smith and Steph McGovern, BBC Breakfast's Business Presenter (pictured above), and commented: "I am proud to receive this special award on behalf of all of my people who constantly go above and beyond to ensure our customers get the very best possible delivery experience. Receiving this award from Which? is great independent recognition and something that I'll share with our 9,000 employees who are all brand ambassadors and relentless in putting the customer at the heart of everything that we do."
Peter Vicary-Smith added: "A Which? Award is our way of recognising the businesses that share our ideals and offer products and services that improve their customers' lives."
DPD's Predict wins Queen's Award for Innovation
21 April 2015
The UK's favourite parcel delivery company DPD has won the Queen's Award for Enterprise 2015 in the Innovation category, for its unique one hour delivery service, Predict.
The award - the most coveted in British commerce - recognises not only the quality of the innovation itself, but also the enormous contribution Predict has made in the transformation of the company and the dramatic growth achieved in the last five years.
Described as the biggest innovation in the express parcels market this century, Predict has firmly established DPD as the carrier of choice for premium brands in the home delivery sector.
Launched in 2010, Predict remains the only free service in the UK to give parcel recipients advanced notification of their exact one hour delivery slot by SMS or email, so that they don't have to wait in all day for their parcel. The service includes a full range of 'in-flight' options allowing the customer to divert their parcel at any time to a specified neighbour or arrange the delivery for another day if they can't be at home.
Predict has been directly responsible for over £178m of new business wins making the company the fastest growing major delivery firm in the UK, and helping DPD leapfrog traditional home delivery players such as Yodel and City Link, by growing both profitability and turnover year on year.
Thanks to Predict, DPD has been able to embark on an unprecedented investment and expansion programme creating over 2,000 new jobs in the UK in the last two years. In September, DPD will open a new £100m parcel hub at Hinckley in the East Midlands, which will be the largest of its kind in Europe, creating another 1,000 permanent full-time jobs.
DPD's CEO Dwain McDonald commented: "This is a tremendous day for DPD and fantastic recognition for all the hard work, from so many people, that went into developing Predict. Our strategy all along has been based on investing in technology, people and service to create the best delivery experience possible for our customers. That passion for innovation and our obsession with customer service really come together around Predict.
"I'm incredibly proud of what we have been able to do in the last five years in terms of UK jobs, wealth creation and growth. Creating over 1,000 new jobs a year off the back of a recession and a prolonged economic downturn is a hell of an achievement, and we aren't done yet! 2015 is set to be our biggest year so far, with the opening of our 4th sorting hub which will give us capacity to grow our business even further.
"No other delivery company has come close to matching our levels of growth, profitability or investment in recent years and we remain the only UK carrier to truly transform its business model to cater for the internet shopping revolution. As a result, retailers can clearly recognise that DPD's innovations give them a genuine competitive edge and the opportunity to add real value for their customers in the delivery phase.
"The benefits from Predict have been huge - from helping retailers drive repeat sales from happy customers to massive efficiency and cost savings from dramatically fewer failed deliveries. To deliver an equal number of parcels we can now run significantly fewer vehicles and drive a lot less miles, which in turn reduces our cost per stop and our CO2 emissions."
Predict was developed in the UK by DPD's own IT department and operations team in close association with local depot managers. It uses a bespoke route optimisation system which is fully integrated with the driver's handheld device. That same device also enables the driver and the customer to communicate in real-time about the delivery.
DPD wins national honour at the UK Employee Experience Awards
16 April 2015
The UK's favourite parcel delivery company DPD beat off stiff competition from the likes of Jaguar Land Rover at the first ever UK Employee Experience Awards in London, scooping the award for Best Employee Experience - Automotive, Transport and Technology.
The Awards are run in partnership with Customer Experience Magazine, Spectrum Insight and Cranfield University School of Management, with Barnardo's as the charity partner. They aim to recognise and celebrate organisations and their employee-focussed initiatives that have resulted in a positive impact on the organisation, whilst being able to demonstrate the return on investment.
The winners were selected by a panel of judges made up of industry practitioners. During the morning finalists in each of the categories presented their entries to the judges. Winners were then announced during a celebratory lunch in the afternoon.
DPD was recognised for its extremely employee and customer focussed strategy, which has contributed to the company's outstanding business results. The judges also praised DPD for its commitment to making all customer interactions with its 200 advisers more personal and engaging.
CEO Dwain McDonald commented: "I am really pleased with this award win which celebrates the enthusiasm, commitment and talent of all our people. It also proves that following our strategy and living our core values are the key to delighting our customers."
Neil Skehel, Managing Director of Awards International, said: "We are truly inspired by all the best practice showcased at this years' UK Employee Experience Awards. We have seen some outstanding examples from companies who have embraced employee experience and as a result have reaped the benefits in terms of business growth and customer engagement."
The full list of winners and finalists can be viewed at http://e-x-a.co.uk/winners-and-finalists/
DPD is the fastest growing major parcel delivery company in the UK and has created over 2,000 new jobs in the last two years as a result of an unprecedented UK expansion. In that period, the company has opened 18 new or replacement depots, including nine state-of-the-art, purpose built facilities. Meanwhile, construction of DPD's new £100m parcel hub at Hinckley in the East Midlands is now complete. The facility, which will be the largest of its kind in Europe, is on schedule to open in 2015, creating another 1,000 permanent full-time jobs.
Double award joy for DPD at 2014 Motor Transport Awards
DPD scooped the Customer Care Award and was also victorious in the Best Use of Technology category at the 2014 Motor Transport Awards, widely considered to be the 'Oscars' of the road transport industry.
The nation's favourite express parcel carrier was praised by judges for creating "tangible benefits to both the operator and customer" through its Predict and Follow My Parcel services.
Judges also noted the "impressive staff buy-in" when it comes to driving the company's customer-centric culture.
DPD was the only express parcel company to emerge victorious in more than one category, a demonstration of its industry-leading position.
DPD scoops prestigious National Business Award
DPD has emerged victorious in the Customer Focus category at the prestigious National Business Awards, at which UK Prime Minister David Cameron gave a video address.
The event, now into its 12th year, was attended by some of the UK's biggest and best companies, and this independent recognition is confirmation of DPD's ingrained culture of customer centricity.
Judges said: "[DPD are] an excellent example of listening to its customer - full 360 feedback with actions taken to rectify and implement recommended changes - DPD drives an ethos that it is everyone's personal responsibility to deliver the best service money can buy."
DPD recognised at the UK Customer Experience Awards
DPD won in the Automotive & Transport category at the UK Customer Experience Awards in October 2013.
The parcel delivery firm, whose innovations include Predict and Follow My Parcel, came out on top in a tough category that included other top brands like easyjet, Ford and Serco.
This latest customer-focused award demonstrates DPD's continual company-wide focus on delivering amazing customer service.
Sinead Croke (centre), Director of Customer Experience, with Sarah Wiseman (left), Executive Secretary, and Liz Roberts (right), Customer Service Manager
DPD wins Fleet Van Award
DPD has scooped its third award of the year, this time as winners of the 'Large private sector fleet' category at the prestigious Fleet Van Awards. We beat off strong competition from the likes of E.On and Enterprise to scoop the accolade, which recognises our excellent accident reduction strategy and our outstanding road safety record.Judges commented: "DPD has displayed continued excellent performance in a fast-growing, fast-moving business. The company has a very strong safety culture."Charlie Shiels, Executive Director - Central Operations said: "To win a second major industry award for our fleet in 12 months is a testament to not just the best fleet department in the UK, but also the smartest parcel operation. I am delighted because this Award highlights the crucial contribution made by the Transport Department to the success of our business."Pictured above - Transport Manager Barry Gill receives the award from Sponsor Jon Lawes of Hitachi Commercial Vehicle Services